How To Reset Ring Chime

Last month I setup a new Wi-Fi mesh system to improve my home’s Wi-Fi reach, but instead of keeping the same network name and password, I decided to move all my devices over to the new Wi-Fi details one-by-one.

Overall this worked fairly well: I updated 2-3 devices a day, and after a few weeks, I was done. Well, other than my Ring Chime. When I went to change its Wi-Fi details… it stopped working. The blue sign no longer appeared. It was dead. Finito. I couldn’t enter setup mode at all.

Which was a little frustrating, because whilst I also use my Echo devices as a Ring Doorbell chime, I also rely on the Ring Chime at the front of my house. So what did I do in this case?

If your Ring chime doesn’t enter setup mode, you should firstly swap to a different socket. Then try holding the setup button (for either 5 or 15 seconds). If this doesn’t work, fear not: there’s two other things you can try.

Before I dive into those steps in more detail, I wanted to briefly re-cap on what the Ring Chime unit is.

The Ring Chime is a fairly nifty device. Because not all Ring Doorbells can ring your existing doorbell chime unit, you can buy the Ring Chime. This plugs into a wall socket and it plays a configurable doorbell sound when someone is at your door (or when motion is detected):

As I mentioned earlier, you can also do this with an Amazon Echo device by setting it up as an announcement device within the Alexa app:

Of course, not everyone wants an Amazon Echo: sometimes a simple chime unit is all you need. Plus you might not want an Echo device right by your front door, in-case someone opens your letter box and shouts “Alexa, lights off”.

I wish I was joking, but that’s something that I think we’ll see more of in the future.

Either way, buying a separate Ring Chime can make a lot of sense. But sometimes you will need to enter setup mode: and this is where your problems might begin!

Insert a pin or paperclip into the pinhole, then press and hold the reset button for 15 seconds. Release the reset button. The status light located on the front of the Chime will flash quickly a few times indicating that it is restarting. The chime is now reset to factory defaults.

Fix the “Something Went Wrong” Error

How To Reset Ring Chime

If you came across this message during the setup of your device, you are not alone. There are a few reasons why this message is popping up.

It could be because your Ring App is outdated and does not work with your Ring Doorbell anymore. You need to go to the App Store or Play Store in such a scenario and make sure that your Ring App is up-to-date.

If you are using an android device, you could try switching off the Smart Network switch and try rerunning the app, see if there’s any chance.

If that also does not work for you, it could be that while set up, you’re selecting the incorrect device name. For instance, the Ring Video Doorbell Gen 2 and the Ring Video Doorbell 2 may sound similar but could not be different.

The former does not have a removable battery, while the latter does. Confirm the type and model of your device before proceeding with its setup.

How To Reset Ring Chime

Now, if all else fails, and you’re still having difficulty getting your Ring Chime to work, then as a final resort, you must try contacting customer support.

On the Official Ring website, they have given the phone numbers for customer service executives from various countries. Contact them during the specified working hours, and they should be able to help you.

Check that your Ring Chime is Receiving Power

How To Reset Ring Chime

After you’ve verified that both your doorbell and Chime are compatible, the next thing to do is check whether your Ring chime is receiving the power that it requires to function well.

For your Chime to work flawlessly with your doorbell, you will need to ensure that it receives at least 8-24 V AC power at 50-60 Hz frequency.

Using a voltmeter or multimeter, you’ll be able to check the voltage your circuit is receiving. If the transformer cannot meet the requirements, you can get a Ring Doorbell Transformer.

This device will help optimize the power requirements for your Ring Doorbell Pro, and all the tools needed for its installation come with the box.

How To Reset Ring Chime

Make sure that your Ring chime is not offline. That it is connected to a functioning plug point and your home Wi-Fi.

This could happen if the Wi-Fi router at your home stopped working for some reason. Try troubleshooting your Wi-Fi using the following methods:

  • Reduce physical hindrances as much as possible; the space between the router and your Chime should be clear.
  • If your router is outdated, get a new one with built-in amplifiers.
  • Switch other devices over to the 5 GHz network to clear up the dock for the 2.4 GHz network.
  • If you have recently changed the password or switched out your old router for a new one, try reconfiguring it via the Ring App.

    You will also find your Chime to be offline if there has been a loss of power in your area. If that is the case, wait till the power outage is sorted out and then try rebooting your Chime. Ideally, this should happen automatically if it doesn’t read on to find the rest of the techniques.

    How To Reset Ring Chime

    Make sure you have configured the Ring chime with your Ring doorbell. If there’s any mismatch in the app settings, you will need to adjust your settings for your Chime to work well with your doorbell.

    To verify the Ring app settings, you can follow these steps:

  • Go to the Ring App → Choose your doorbell → Device Settings → General settings.
  • Then select Doorbell chime type → Mechanical’ Ring my in-home doorbell’ must be turned on.
  • How To Reset Ring Chime

    This issue is an uncommon one but is rapidly taking a toll on some of the customers who use the Amazon Alexa speakers to broadcast the audio connected to the Ring doorbell have found that somehow because of this, their mechanical Chime is malfunctioning.

    All you need to do to fix this issue is:

    Go to the Alexa app → Devices → Name of your Doorbell → Disable’ Doorbell press announcements’.

    If you do not want to disable this option, it is clear that you need to weigh the pros vs cons; and decide for yourself while Amazon works on a solution for this glitch.

    How To Reset Ring Chime

    If you find that the ring logo in front of your Chime is not lighting up, you could always try a reboot of your Ring chime. This will help reset the power supplied to the device and give you a chance to switch up the power slots if necessary.

    All you have to do is:

  • Unplug your Ring chime.
  • Wait for 30 seconds, and then plug it back in.
  • You’ll see the notification light starting to flicker. Wait for a minute or so for the flickering to stop, and when it’s steady, you would have rebooted your device successfully.
  • How To Reset Ring Chime

    When you find yourself in a dire crisis regarding most electronic devices, a pretty good bet can be placed on factory resetting it.

    When you hit that reset button, the device will reboot itself automatically. Give it a minute or two, and there should be a visible improvement. Here’s how you do it:

  • Confirm that your Ring Chime is receiving enough power from the plug point.
  • On its side, you will find a pinhole.
  • Insert a paperclip and hold down the reset button for 20 seconds.
  • After releasing the button, you will notice the light flashing quickly.
  • This indicates that your device has been reset, and you can reconfigure it from square one. Make sure you hit the reset button if you have swapped any of your existing Wi-Fi routers or are changing the network connection to avoid any possible issues in the future.

    How To Reset Ring Chime

    While switching out your old doorbell for the Ring doorbell, it is imperative that the wiring is done correctly. Both the Ring doorbell and the Ring chime need to be connected through the transformer for the circuit to work effortlessly.

    Within the Ring doorbell, make sure all the wires are tightly wound and there aren’t any loose connections that impair the flow of current to your device. Verify whether the wires are connected to both the doorbell transformer and ring chime, respectively.

    If you do not feel comfortable handling wires or haven’t done the wiring yourself, it’s best to contact a professional to take care of it.

    Solution #1: Change Wall Socket

    How To Reset Ring Chime

    If you have plugged your Ring Chime in, held the setup button for 5 seconds, and nothing happens, you should firstly move the Ring Chime to a different wall socket.

    I know that it’s very unlikely to make any different, but it’s the first thing that Ring customer service will ask you to do. Plus there’s a 0.01% change that your wall socket is playing up, so it is worth quickly plugging your Ring chime into a different socket.

    You should see the “ring” text flash blue, and either stay blue, or be flashing blue.

    If that hasn’t worked, let’s move onto the next setup.


    How do I reconnect my Ring Chime?

    How to Reconnect Your Ring Video Doorbell or Security Camera to Wifi or Change Your Wifi Network
    1. Tap on the three lines on the top left.
    2. Tap Devices.
    3. Select doorbell or security camera you need to reconnect to wifi—the next screen should be the Device Dashboard.
    4. Tap on Device Health.

    Why is my Ring Chime not working?

    If Ring chime is not working, the first thing to do is check your Ring Chime compatibility. Then, check if it is receiving enough power. If that’s not what is wrong, resetting the Ring Chime should get it working again.

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