Ann Taylor Loft Returns

For trendy women’s clothing at a rate that can’t be beat, try LOFT, the affordable department store. For even better deals, try LOFT outlet stores! The wide variety of accepted returns, as per LOFT’s return policy, make it as easy as possible to return your purchase.

Loft return policy allows customers to return items within 30 days, although exceptions are made beyond the 30 days. Items purchased from LOFT can be returned in-store or by mail. You may return unwashed and unworn items with or without the receipt, although it is beneficial to return with the receipt.

Are there size conversion charts for international orders?

We invite our international customers to browse our product reviews, but they are unable to write them at this time.

LOFT will accept your return of unworn, unwashed and defective merchandise by mail. Unwashed, unworn and defective merchandise may also be returned or exchanged at any LOFT store location, with the exception of merchandise from the Maternity and Swimwear Collections. Please note, we cannot accept online purchase returns at Ann Taylor, LOFT Outlet or Ann Taylor Factory store locations.

We will credit you for returns, accompanied by proof of purchase, received within 30-days of the purchase for the price paid either in the original form of payment or as a merchandise exchange (in store only). For gift returns that are received within 30-days of the transaction date, you will receive an Online E-Gift Certificate for the amount paid by the sender. Returns accompanied by proof of purchase, made more than 30-days after the purchase, will be credited for the items current selling price either in the form of a merchandise credit* or as a merchandise exchange (in store only). One price adjustment on full-priced merchandise may be made within 7 days from the original date of purchase.

Returns without proof of purchase will be credited for the items current selling price on the date of the return, in the form of a merchandise credit. Merchandise without proof of purchase, with a selling price on the date of the return that is deemed Final Sale, may not be returned or exchanged.

Final sale merchandise (merchandise with a .77 or .88 cent price ending) may not be returned or exchanged.

*A merchandise credit for online returns will be issued by e-mail as an E-Gift Certificate. A valid email address must be provided.

To save you time, we have our Quick Exchange Service. If you find that an item you ordered isnt just right and need a replacement in a different size or color, all you need to do is call us at 1-888-LOFT-444 (1-888-563-8444). Well quickly place an exchange order, charging your preferred credit card but waiving your standard ground shipping fees. In addition, well help you make your return to our Online Store or to Store nearest you.

Click here to begin the return process and generate your prepaid label.


  • Complete the steps to return your selected items
  • Print the return label
  • Carefully pack your item(s), in the original condition, and include your printed return invoice
  • Affix your shipping label to the package, making sure no other tracking labels are shown
  • Once your package is ready to be shipped, give it to your local USPS (U.S. Postal Service) carrier or drop it off at the nearest USPS location
  • OPTION 2: Return the package on your own

  • Complete the steps to return your selected items
  • Print the return invoice
  • Carefully pack your item(s), in the original condition, and include your printed return invoice
  • Select a carrier (USPS, UPS, FedEx, etc.).
  • Pay the return postage at the time of shipping.
  • Ship to the following address: LOFT Online Store 1901 East State Road 240 Greencastle, IN 46135
  • Once your package is received, a refund will be credited based on our return practice guidelines. If using our prepaid return label, $7.95 will be deducted from your return credit amount. You will receive an email once the return is completed.

    Please note: If you return items on your own without using the link above, it will likely result in an extremely delayed refund. For the fastest refund, we recommend completing the return process using the link above.

    We reserve the right to limit any customer to only one of the options listed above in our sole discretion.


    If you are having difficulty locating your return when using the link above, please check these details:

  • Has your entire order been delivered? If so, please allow 24 hours after your entire order was delivered before starting the return process.
  • Is your email address entered exactly the same as when your order was placed?
  • Is the order number entered exactly as it appears in the first paragraph of your order confirmation email?
  • Are you visiting the site where you submitted your order? Please note that there are separate sites for each of our brands. To complete the return process, you will need to visit the exact site where your order was placed.
  • We will gladly accept your return of unworn, unwashed and defective merchandise by mail. Returns accompanied by the original receipt must be received within 30-days of the date of purchase and will be credited for the price paid in the original form of payment. We will not accept returns after 30-days from the date of purchase.

    Borderfree will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any shipping charges.

    Online merchandise shipped Internationally via Borderfree may not be returned or exchanged at LOFT or LOFT Outlet location or an Ann Taylor or an Ann Taylor Factory Store in the United States or Canada.

    To process a return, please email us at [email protected] or call us at 614-534-2756 to begin the Return Merchandise Authorization, which is required to process a return.

    Q: Can I get an eReceipt for any transaction? A: eReceipts are available for purchase, return, and exchange transactions except for those tendered by cash, check, or travelers check.

    Q: Can I get a paper receipt and an eReceipt? A: Yes, for applicable transactions, you will have the option of receiving a paper receipt or an eReceipt, or both.

    Q: How long does it take to receive an eReceipt? A: eReceipts are sent in near real-time. In most cases, you will receive an eReceipt before you have left the store.

    Q: I asked for an eReceipt but did not receive one. What can I do? A: If there is a system issue, the eReceipt will be sent as soon as it is resolved. We also recommend that you check your email spam folder. If the eReceipt is there, add us to your address book to ensure they always arrive to your inbox. Please note: at this time, eReceipts cannot be re-sent.

    Q: Can I use my eReceipt for a return or exchange? A: Yes. You can bring in a printed copy of your eReceipt, or pull it up on your smartphone or tablet.

    Q: Can you look up my eReceipt for me using my email address? A: At this time, we are unable to look up eReciepts. Please bring in a printed copy of your eReceipt, or pull it up on your smartphone or tablet.

    Q: Can I send a gift receipt as an eReceipt? A: Unfortunately, as we can only email one email address gift receipts cannot be sent as an eReceipt. Gift receipts will continue to be print only.

    Q: Are eReceipts offered in all LOFT stores? A: At this time, eReceipts are not available in California, Washington DC, Massachusetts, New Jersey, Wisconsin or Canada. All stores in the United States will however accept eReceipts for returns and exchanges.

    Q: I lost or deleted my eReceipt but need to make a return. What can I do? A: At this time, we are unable to re-send eReceipts. Per our return practice, returns can be made without an original receipt for the items current selling price in the form of a merchandise credit. Merchandise deemed final sale on the date of return may not be returned or exchanged.

    Create a wishlist and make your style dreams come true!

    Simply log into your account, select an item and click the add to wishlist button beneath the add to bag button. Youll get confirmation that its been added, and you can keep shopping away. You can access your wishlist anytime by clicking the wishlist icon on our website header, next to your account. Your wishlist may not be available on our mobile site, but full access is coming soon.

    LOFT provides a range of fabric offerings for every product and every occasion. To learn more about the fabrics we use, their special features and benefits, as well as how to care for them, select this option from any product detail page.

    LOFT is proud to provide consistent sizing in misses, petite, tall and plus sizes. for more details on our size charts by item category. Grab a measuring tape and follow our easy measuring instructions to ensure that you get the best fit possible.

    Find in Store is a tool in our online store, which allows our clients to locate merchandise from any of our LOFT retail locations.

    The Find in Store link will be displayed on each product detail page that, when clicked , will pre-populate your original product. You will be asked to select a color and size from the drop down menu as well as enter the zip code of the area in which you wish to shop.

    Find in Store search results will display all store locations within a 150 mile radius of the zip code entered. You will be able to print these search results. Due to the rapid change in inventory positions throughout the day, we cannot guarantee availability.

    If the item is available at, you may place an order yourself or call 1-888-LOFT-774 (1-888-563-8774). If the item you want is in a local store, you may visit that location.

    For your convenience, as a registered signed-in user of LOFT.COM, when you exit the Online Store any items that remain in your Shopping Bag will automatically be saved for your next visit. To view the items you have saved when you return, simply sign in to LOFT.COM and click on the “My Bag” link in the Navigation Bar. Your Bag will be automatically updated as you add in new items.

    If you begin shopping before you sign in, a new Shopping Bag will be started for you. When you sign in to begin the checkout process your current shopping bag will be merged with any items saved on a previous visit.

    Please note that saving items in your Shopping Bag does not reserve them for purchase at a later date. If any of the items in your saved Bag sell out, they will be removed or you will receive a message during checkout stating that the item(s) are no longer available to order. You will need to remove the sold out items from your bag in order to complete the checkout process.

    To take advantage of this convenient feature and many others, click here to register or go directly to the “Sign In” page from the navigation bar.

    LOFT.COM is best viewed with Firefox, Chrome and Safari browsers.

    LOFT.COM can ship orders to all locations within the United States and Puerto Rico, as well as internationally. Click here for information on international shipping. Our U.S. shipping and handling options include Standard Shipping, 3-Day Business Shipping and Next Day Business Shipping. To ensure the prompt delivery of your order, we recommend that you place your order by 3 PM EST. Business day refers to Monday through Friday, excluding Holidays. Saturday and Sunday deliveries are currently not available.

    *Standard Shipping The safety of our associates and customers is our top priority. As a result, there will be shipping delays. Standard orders are processed once credit card authorization and verification have been obtained. Orders shipped via standard delivery typically arrive in four (4) to seven (7) business days (Monday-Friday, not including Holidays). Standard Shipping is not available for Alaska, Hawaii and Puerto Rico addresses. Gift cards, packaging, taxes and prior purchases do not qualify toward the minimum purchase requirement. Thus, the offer cannot be applied to such items. If you choose another shipping option, additional charges will apply.

  • Standard Shipping for Orders Under $99
    • Orders of $98.99 or less will be shipped at a flat rate of $8.95 for Shipping and Handling Charges
  • Standard Shipping for Orders Over $99
    • To be eligible for standard free shipping, the order value must be $99
      • Qualifying amount must be met AFTER any promotion or discount is applied
      • Gift cards, packaging, taxes and prior purchases do not qualify toward the minimum purchase requirement
    • Additional charges apply if:
      • You choose another shipping option (3-Day Business or Next Day Business Shipping)
      • You are shipping to: Alaska, Hawaii or Puerto Rico addresses
  • **3-Day Business Shipping

  • Flat Rate $14.95 for Third Day Shipping and Handling Charges
  • Orders placed AFTER 3 P.M. EST Monday-Friday and on weekends will be processed on the following business day (business day refers to Monday-Friday, excluding Holidays)
  • ***Next Day Business Shipping

  • Flat Rate $24.95 for Next Business Day Shipping and Handling Charges
  • Orders placed by 3 P.M. EST Monday-Friday, will be delivered next business day
  • Orders placed AFTER 3 P.M. EST Monday-Friday and on weekends, will arrive on the second business day (business day refers to Monday-Friday, excluding Holidays)
  • Not available for Alaska, Hawaii, Puerto Rico, P.O. Boxes, APO/FPO addresses and certain remote locations
  • Not guaranteed for P.O. Boxes. Your order will be sent via USPS Express service
  • When selecting your credit card payment option, be sure to include the billing address that is associated with the credit card you are using to make your purchase. We want to ensure that your order is processed without delay. Currently, we are unable to accept orders with billing addresses outside of the 50 U.S. states and Puerto Rico. We also cannot accept checks or money orders at this time.

    We offer you the convenience of numerous payment options for your online order. These options include the LOFT Card, LOFT E-Gift Certificate, LOFT Gift Card or any one of 5 additional major credit cards: American Express, MasterCard, Visa, Diners Club, Discover and JCB. All payments must be made in full at time of shipment. To make a payment to your LOFT Credit Card account, click here.

    Please Note: We cannot process gift cards issued by American Express, Discover, MasterCard and Visa. If you try to place an order using one of these gift cards, it will fail. However, your funds will be authorized. To avoid having to contact client services to remove the authorization, please do not attempt to use a gift card issued by American Express, Discover, MasterCard or Visa.

    LOFT.COM follows all applicable taxing regulations for the areas where we do business. Taxes are charged according to the shipping address(es) of your order.

    Occasionally, LOFT will offer code-based promotions that can be redeemed online. Promotions and discounts, including free shipping, will be communicated on the website, through emails, and direct marketing, such as mailers.

    To redeem a code-based promotion, perform the following steps:

  • In the Shopping Bag, enter your promotion code in the space marked “Promo Code.”
  • Click the “Apply” button on the right side of the page.
  • Prices for the items that are valid for the discount will be reduced by the amount of the promotion, and reflected in your ORDER SUMMARY.
  • The following restrictions apply:

  • To qualify for a specific promotion, your order must be placed during the specified promotion period. We cannot apply a promotion to a previous purchase.
  • Some promotional offers may not be combined with other offers in the same order.
  • Your order may need to be of a certain dollar amount to qualify; shipping and taxes are not applicable towards the qualifying amount.
  • Enter the code in the Shopping Bag in the space marked “Promo Code,” and then click the “Apply” button. Prices and shipping charges, if applicable, will be adjusted according to the applied promotion, with the discount reflected in your GRAND TOTAL.
  • Only one promotional code may be used per order. Offers may be used only once unless otherwise specified.
  • Free shipping offers are valid on standard shipping for orders placed at LOFT.COM with a specified minimum purchase. Standard shipping is not available in AK, HI or PR.
  • Taxes, shipping and handling fees, purchases of gift cards, charges for gift boxes and payment of LOFT credit cards do not count towards the qualifying amount.
  • The offer may only apply to certain price points (full-price only) or select products. Offers may not be valid in Ann Taylor stores.
  • Offers are not valid at Ann Taylor stores, Ann Taylor Factory stores, LOFT Outlet stores and
  • Offers are not valid on purchases of gift cards.
  • Offer is not for resale and is not redeemable for cash.
  • No adjustments to prior purchases, and cannot be applied to returned merchandise.
  • To save you time, weve made our checkout process efficient and easy to complete. Just follow the prompts in the simple one-page checkout process.

    In Step 1 of of Checkout, you will be asked to fill in your shipping information.

    In Step 2, you will enter your billing and payment information. If you have a saved payment method, click “Change” to add a new payment method. You will then be prompted to change your payment method or add your LOFT Gift Certificate, LOFT Gift Card and/or LOFT Loves Reward.

    Prior to clicking the “Purchase” button, please confirm that we have all of the correct information for your order including: the billing and shipping information, your total order amount, shipping costs, taxes, promotional discounts, and/or gift charges and credits. The final total that will be charged to your credit card will appear on the bottom of the page. When you have confirmed that all of the information on this page is correct, click on the “Purchase” button next to your order total.

    You will receive e-mail confirmations both when your order is received as well as when your order is shipped.

    While youre shopping LOFT.COM, we offer you the option to sign in/register with us. Once youve registered, youll be able to experience several special features:

  • Shop LOFT.COM and with the same e-mail address and password.
  • Save items placed in your Shopping Bag for as long as theyre still available at LOFT.COM.
  • Receive e-mails announcing up-to-the-minute news on new arrivals, site and store features, and exceptional sales at LOFT.COM, and any of our retail stores.
  • For your convenience you can securely save your addresses, both billing and shipping, as well as your credit card information for your next order. Click here to view our Privacy & Security Statements.
  • Have quick access to the status of open orders and history of previous orders.
  • If youd like to register with us, click on “Sign In” on the top of any page. As part of the registration process, you will be asked for the following information:

  • Your e-mail address so that we are able to recognize you each time you sign-in to either LOFT.COM or
  • Your password must be 8-30 characters long and must use a combination of letters and numbers. Please note that the number required in your password may not be the first or last character. Passwords are case sensitive. Please do not use any spaces.
  • You will receive e-mail updates from and The e-mails will provide you with up-to-the-minute news on new arrivals, site and store features, and exceptional sales.
  • Please be assured that any personal information you submit to LOFT.COM is safe and secure. To view LOFTs complete Privacy & Security Statement, please click here.

    If you wish to change your email address/username, please login to the “My Account” section of the website and click on “Preferences”. You may also call 1-888-LOFT-444 (1.888.563.8444) and a Client Associate will assist you.

    If you forget your Password, visit the “Sign In” page of the website and then click the “Forgot Password?” link. If your e-mail address is currently in our records, we will send you an email with a link to reset your password. For your added protection and security, we will also remove any credit card information you may have previously saved on our website.

    If you wish to be removed from our e-mails and/or mailings, you may submit your request to unsubscribe through “My Account/Preferences” at LOFT.COM. To access this feature, click here. If you have received an e-mail from LOFT, you may respond with the word “unsubscribe” in the subject line or indicate your preference to receive only one email per week. In addition, you may also contact us via e-mail at [email protected] or via phone at 1-888-LOFT-444.

    Curbside pickup is available in select stores. As states continue to open up retail business, curbside pickup may become available in your local store. Click here to learn more.

    To treat you to another fun way to shop, weve made some items on our website available for pick up in store. As soon as the store selected prepares your pick up, well send you an “in-store pickup is ready” email. All you have to do is come to the store selected and show them the email, along with a valid drivers license or government-issued ID.

    After receiving the email, youll have four days to pick up your items. After four days, that part of your order will be canceled and you will not be charged. If youve ordered more items, they may be available at different times and youll receive an email once each item is ready to be picked up.

    Please note: not all items are available for in-store pickup and this service is not available in all stores.

    What do I need to bring to pick up my order?

    Please bring your “in-store pickup is ready” email (you can also show it on your phone), along with a valid drivers license or government-issue ID.

    Does LOFT Accept Returns Without a Receipt?

    Yes! Loft does accept returns without a receipt; however, you will not receive a refund in the original payment method. You will just receive the store credit, as mentioned above.


    Can I return LOFT at Ann Taylor?

    Return Policy

    Unwashed, unworn and defective merchandise may also be returned or exchanged at any LOFT store location, with the exception of merchandise from the Maternity and Swimwear Collections. Please note, we cannot accept online purchase returns at Ann Taylor, LOFT Outlet or Ann Taylor Factory store locations.

    How do I return something to the LOFT?

    You can return goods at a LOFT store—including Ann Taylor, Ann Taylor Factory, and LOFT Outlet—or online. Note that you can return or exchange goods only at a store belonging to the subsidiary you bought them from.

    Does LOFT offer free returns?

    LOFT has a unique return policy that allows customers to return most items within 14 days for a full refund or exchange. Customers who have received damaged merchandise must contact within 14 days of receiving the merchandise to arrange a return.

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