Open the Ring app, click Menu and Add a Device, and then follow the on-screen instructions. This should reset your Ring device back to the same settings that it shipped with. This quick fix should be one of the first things you test when it comes to troubleshooting your doorbell.
Why Can’t People Hear Me on My Ring Doorbell?
Sometimes you may be able to talk to people, but they cannot hear you. Check out these steps to ensure that you can always be heard on your Ring doorbell:
Enable the microphone. Go into Audio Controls in your Ring app and toggle the microphone to the on position.
Turn on the two-way talk feature. This can also be checked through Audio Controls in the app. Make sure you are tapping the green button when you want to speak to someone.
Check privacy settings. The problem could be with your phone settings. Open Settings on your device, then Privacy, then Microphone. Make sure Ring has access to your microphone.
Reset the device. If the above tips don’t work, you will need to reset the device. Hold down the main setup button for 20 seconds.
Turned Down Volume Levels
If you’ve turned the volume of your Ring Doorbell all the way down using the mobile app, you won’t hear any sound coming out of the device.
Faulty Speakers
If the speakers of your doorbell are malfunctioning, you will either hear a scratching sound when you’re close or no sound at all.
FAQ
Why can I not talk through my Ring Doorbell?
Microphone Not Enabled
The microphone on the Ring Doorbell may not be enabled and therefore, you will not be able to receive and hear any sound. Therefore, ensure that the microphone has been enabled on the device, by going to the Ring Doorbell app and toggling the microphone button.
How do I turn on the microphone on my Ring Doorbell?
Follow the steps below to give the Ring app access to your microphone:
On your iPhone or iPad, open Settings.
Select Privacy.
Select Microphone.
Ensure that the toggle next to the Ring app is enabled (green) as shown below.
Why is my ring camera speaker not working?
Audio issues with the Ring Doorbell are usually related to a problem with the Wi-Fi or the device’s sound settings. Check the settings to ensure that all the sound features are on and move the device closer to the router. Users can also try resetting the device by pressing the main button for 20 seconds.
